Delivery and payment
Delivery and payment
Shipping Overview
All rates and delivery times at a glance| Shipping cost* | Delivery time | Free shipping* | |
|---|---|---|---|
|
DE & AT |
4,95€ |
1-3 days |
from 49€ |
|
EU |
9,95€ |
3-7 days |
from 80€ |
|
UK |
14,95€ |
3-7 days |
/ |
|
NOR |
19,95€ |
3-7 days |
/ |
|
CH |
14.95 € |
3-7 days |
/ |
|
LIE |
39,95€ |
3-7 days |
/ |
| Shipping cost* | Delivery time | Free shipping* | |
|---|---|---|---|
|
DE & AT |
4,95€ |
1-3 days |
from 49€ |
|
EU |
9,95€ |
3-7 days |
from 80€ |
|
UK |
14,95€ |
3-7 days |
/ |
|
NOR |
19,95€ |
3-7 days |
/ |
|
CH |
14.95 € |
3-7 days |
/ |
|
LIE |
39,95€ |
3-7 days |
/ |
* Excluding gift cards and digital products.
What return fees apply?
For returns from Austria and Germany, you can create a free return label via our returns portal. A processing and return shipping fee of €3.95 will be deducted directly from your refund. This fee helps us cover part of the logistics and handling costs.
For returns from Switzerland, you can also create a return label via our returns portal. In this case, €15.80 will be deducted from your refund.
For returns from other countries, customers must cover the return shipping costs themselves. No additional return fee will be charged.
If you’re a member of our Lotuscrafts Community in Austria or Germany, returns are completely free of charge.
👉 Click here to learn more about the Lotuscrafts Community and how to sign up. ✨
Delivery times
Unless another deadline is specified in the item description, the goods will be delivered in Austria and Germany within 1-3 days, for deliveries abroad within 3-7 days after order confirmation (if advance payment has been agreed, after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.
Deliveries are only possible to delivery addresses in Germany, Austria, Switzerland and countries in the European Union.
Our shipping partners
